RETURNS AND EXCHANGES
We want you to be happy with your new ÉSTIE but if you unpack the goods and find that they are not quite right for you please email us immediately. We will authorise the return and email you the return address. Refunds are processed once the products reach Éstie warehouse. Please note that custom orders (products with initials) cannot be returned or refunded.
TIME: You have strictly 14 working days from the delivery date to bring your return to the post (it needs to be postmarked within these 14 days). We are a small independent design company and are not able to carry a lot of stock so receiving unused goods back in perfect condition and a timely fashion is crucial to our business.
CONDITION: We can only accept your return if the goods are absolutely unused and in the original condition. In turn we would never send out used goods to you. When you purchase from Éstie we guarantee that you'll get a brand new product. You will be the first owner of a brand new case or accessories. You get to wear it in and make it yours. We are sure you understand that if we receive a used case from you (even if it is used for only one day) it will show and due to our strict guidelines we won't be able to accept the return. So in the unlikely event that you decide that the product is not for you after using and testing it, we recommend to pass it on to a friend or try and sell it privately (Éstie goods tend to have a very good resale value).
EXCHANGE: We are not able to directly exchange goods so if you decide you would like a different product you will need to return your order and place a new one.
REFUND: Once the goods are returned to us in the original and unused condition we will quality check them and process a refund for the goods. Depending on the original payment it may take a few weeks to see the refund on your account. Refunds are processed once the products reach Éstie warehouse.
EXCEPTIONS: If you send back used goods they will be sent back to you at your expense. If goods are received damaged we will not be able to give you a refund, but will contact you with pictures of the damage so you can claim a refund from your shipping company. If the return is despatched after seven working days we will issue a store credit only at our discretion. Shipping costs and import fees are not refundable. Please note that returns from outside the EU that are shipped duty unpaid will be refused until any associated fees are paid by the sender.
DO I HAVE TO PAY TAXES OR IMPORT FEES?
If your delivery address is within the EU, Value Added Tax (VAT) is included in your total price. Please be aware that customs charge may apply to shipments outside the EU zone. Those fees vary widely across the world, so please contact your customs office for further details.
We never share or sell your information to any third party. Your details are only used to contact you about your order or issues relating to Éstie You can opt to receive our occasional Members Club newsletter by signing up on the site or at the checkout.
All transactions are processed using industry standard 256-bit SSL encryption. Your credit card information is never stored.
Please note that while we have tried to accurately display the colours of products, the actual colours you see will depend on your monitor and may not be accurate. Furthermore please note that our products are made of natural material. Some corresponding inequalities of material and colour are possible and are not to be deemed as defects. We reserve the right to change details on products or photos of products without prior notice.
WARRANTY AND REPAIRS
We endeavour to make goods that you can enjoy for a long time. We love if you use your product every day and we want it to be something you can't live without. But we also encourage you to take care of your Éstie goods and treasure them. Items that get heavy everyday use also wear down so they may need a small repair or clean now and again.
Unintended manufacturing defects would show within 24 months so in the unlikely event that something breaks within this period please contact us immediately so we can determine what has happened and find a solution.
Repairs (outside warranty)
We offer a repair service if something breaks outside the 24 month warranty. If you think that the repair needs our specialists please contact us with pictures of the problem and we will send you a quote for the estimated repair cost and shipping. Please note: Once we receive the product back it will take around 4-6 weeks for the repair. (If the product is over 6 months old we may have to use a different leather / thread / materials.)
We know that it might be pretty hard to live without your beloved Éstie for a few weeks, sometimes all it needs is just small simple stitching repair which can be done quick and easy by a local leather repair shop. If you are not quite sure what to do send us a picture and we can let you know how it can be repaired locally or if it has to go on a recreation trip to Europe.
All rights of trademarks, designs, texts and all other products are under our sole copyright. This website is protected by copyright. Modifications, reproductions or any imitation or copy is forbidden. This site is owned and operated by Y.O.D.A.S Llc trading as Éstie. All of the content featured or displayed on the site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software ("Content"), is owned by Y.O.D.A.S Llc. All elements of the site including, but not limited to, the general design and the content, are protected by copyright, moral rights and other laws relating to intellectual property rights. (1) You are free to transmit our photos non-commercially under the following conditions: You must attribute the work to ÉSTIE®
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